| |
SERVICE RENDERED |
REQUIREMENTS |
CHARGES |
TIMELINE |
| 1. |
Processing staff requests |
Request from user department
Approval from Management as per staff establishment |
Free |
2 weeks |
| 2. |
Recruitment and Selection |
| Preparing internal and external advertisements |
Departmental request and approval from Management as per staff establishment |
Free |
2 weeks |
| Receiving and sorting applications |
Receiving a request from an applicant. |
Free |
2 weeks |
| Analysis and shortlisting of applicants |
Job application and relevant documents as specified in the advert. |
Free |
1 Month |
| Contacting successful candidates for the interview |
Meet advertised job requirements and rank. |
Free |
1 week |
| Interviews for shortlisted candidates |
Invitation to the interview |
Free |
2 Weeks |
| Responding to both successful and unsuccessful candidates |
Attended the interview |
Free |
2 Weeks |
| Preparing and dispatching letters of appointment |
Successful during the interview |
Free |
5 working days |
| 3. |
Posting of new staff |
Report to the HR Office |
Free |
Immediate |
| 4. |
Induction for new staff |
Appointment and posting letter |
Free |
Within 3 months after the appointment |
| 5. |
Responding to formal correspondence i.e. on matters: passage & baggage, Medical, promotions, allowances, gratuity, Leave matters, Resignation, etc. |
Written request submitted to the HR office. |
Free |
5 working days |
| 6. |
Staff training and development support |
Training needs identification and Analysis
Formal training request |
Free |
6 months
As per request |
| 7. |
Preparing and dispatching letters such as renewal of term contracts, promotions, transfers, disciplinary, etc. |
Approval from management |
Free |
2 days |
| 8. |
Handling staff/customer complaints |
Lodging of complaints |
Free |
1 month |
| 9. |
Handling staff retirement |
Written notice to the HR Office 1 month before retirement |
Free |
Within 30 days |
